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Frequently Asked Questions

General

For anyone who wants the comfort of knowing they can reach their people at any time, BuzzBell is the only communication platform that allows users to effectively differentiate important messages when they are sent. Unlike other messaging apps, we allow you to send messages with an audible vibration (BUZZ) or ring (BELL) that bypass the receiver’s silent settings, so you can always have the  peace of mind that your most important messages will be immediately seen.

We know that all messages are not created equal, so we built BuzzBell to reflect that. BUZZ alerts will cause the receiver’s phone to audibly vibrate while a BELL alert will cause the phone to ring. We designed the two alerts to correspond to varying degrees of urgency and importance, as well as to be useful across a wide range of settings. That said, you get to choose who, when, why and how you BUZZ and BELL.

We designed the BELL tone to get your attention, but not to startle you. Preview the BELL notification here.

To ensure your messages will be noticed, we added an audible vibration sound tied to the physical vibration. While we will want the BUZZ alert to grab your attention, we designed this tone to be used for less urgent situations. Preview the BUZZ notification here.

Ensuring users have control over who and how they message is extremely important to us. Therefore, we require a two way agreement between users before they can message each other. Your contact will need to join BuzzBell and explicitly agree to message with you before you can start using the platform together.

We’re so glad you asked, because this is what makes BuzzBell so unique! Override technology means that even if users have their notification settings turned off, on silent or audio playing, a bypass alert will break through all of these to deliver your important messages and ensure they never go missed.  

We use the same patented technology our parent company, In-telligent, has been using since 2013 to deliver life-saving, time sensitive alerts to millions of people around the globe. You can learn more about the technology here.

Using BuzzBell

To add a contact, head to the Contacts tab where you will be prompted to link your phonebook. Click the Add Contact button in the upper righthand corner. You can now easily add anyone from your phonebook or manually add users using their phone number. On the Contacts tab, you will also be able to see any pending requests you have sent and accept any invites you have received.

In order to protect everyone’s privacy, users must request to connect with other users. You will only be able to send a message once the other user downloads the app and has accepted your request.

In the Messages tab, hold on a contact’s name or message and you will be presented with the option to Disconnect from Contact. You can also access this feature from the Contact Info screen, accessible by clicking on a contact’s image and name within a message. This will remove your connection and delete your chat history. In order to message with this contact again, you will need to re-connect.

Within a message, type your message and then simply click on the exclamation button (!) and select BUZZ or BELL. To remove or change the bypass, simply repeat these steps by clicking on the exclamation button (!)  again.

If you are out of the app, simply launch your BuzzBell app to dismiss a BUZZ or BELL alert. If you are in the app, simply click “View” on the message pop up and the alert will stop.

Of course! Access Total Silence from the ‘More’ tab. This will allow you to disable all audible BELL as BUZZ alerts for those times when you really need to disconnect from your device.

We’ve created the SOS button to help send sensitive alerts even quicker.  A simple click and confirmation will send a BUZZ or BELL alert with a pre-scripted message to your contact. You can access the SOS from your main inbox by swiping or holding on a contact’s name or message, as well as within the messaging chat by clicking the SOS button located on the upper righthand corner.

A BUZZ SOS will tell the recipient, “Hey, I’m trying to get in touch with you.” A BELL SOS will say, “Hey, I need to get in touch with you!”

BuzzBell amplifies the standard, rapid vibration into a continuous and audible Buzz vibration. If you have an iPhone, you may know that you can decide whether or not your phone vibrates when a notification is received. In designing the BUZZ feature/function, we wanted to ensure you have that same power. If you would like your iPhone to physically vibrate, simply activate the vibration motor in “Sounds & Haptics” under Settings and toggle the “Vibrate on Silent” on. Of course, if you do not want your iPhone to vibrate, we respect this and will only play the audible vibration when you receive a BUZZ alert. If you are still experiencing issues and your phone isn’t vibrating, please contact “Support” under the “More” tab within the app or by email us at support@buzzbell.app.

For each message, you can track whether your messages have been delivered and seen. Within a message, any messages delivered will have a single check mark. Those that have been seen will have a double check mark.

There are unfortunately a few times when we won’t be able to deliver a message immediately.  If a contact’s phone is off, or if they are not connected to either a cellular network or wifi service, we will be unable to deliver the message in real time. They will receive the message as soon as they turn their phone on or connect to a service.

Of course! Using our Peace of Mind Mode you can turn off standard app notifications and still receive bypass alerts.

Of course! Access Total Silence from the ‘More’ tab. This will allow you to disable all audible BELL bypass alerts for those times when you really need to disconnect from your device.

BuzzBell is available on iOS platforms through the App Store. Your device must be updated to Apple 11.0+ to operate the app.

BuzzBell is currently available only on mobile devices. Stay tuned for more info in the future by checking out buzzbell.app/buzzblog

My Account and Privacy

One of our core values is inclusivity and we want BuzzBell to be accessible to everyone who has a mobile device. With this in mind, we offer a free version of the app so that anyone can use the platform for their important messages. We also know that everyone has different priorities and preferences, so we offer a subscription model to cater to anyone who might prefer an ad-free version.

That is up to you! Our goal is to make sure an option exists for everyone who wants to join our platform. We want BuzzBell to be accessible to all so it was important to us that we  provide an option at no cost. We also understand some users may not want ads mixed in with their important messages. And of course, we know some like to opt for the cost savings option of an annual pre-pay plan. With these three different choices, we hope there’s something for everyone and give you the control to choose which option is best for you!

Listen, we know – no one loves ads. But in order for BuzzBell to keep delivering your important messages securely at no cost, ads are an important way for us to keep our business running. We’ll always be transparent with our users so you can feel confident trusting us with your important messages. Even with ads, we value privacy and will never share or sell our users data.

Yes! Data privacy is extremely important to us. Even if you are using the free version of BuzzBell, you will only see generic ads. You will never be targeted for ads based on your personal data.

All messages are sent using end-to-end encryption ensuring that the one people who ever see your important messages are you and your people.

Need to change your plan? No problem! Just click on ‘Subscription’ within the ‘More’ tab to quickly and easily change your plan.

Yes, we’ve made it that easy! All you have to do is choose a subscription plan, and your plan will automatically be renewed on that day monthly/annually based on your selection for your convenience.

You can view our Privacy Policies here.

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